Category Archives: Impressions

On Cruelty

We live in strange times, this has been said repeatedly over the centuries, unfortunately we appear to have reached the apex in disgraceful behaviour.

Gone are the days of civility, or any soupcon of decency, just pure unadulterated arrogance and utter cruelty. The concepts of consideration and good manners are treated with contempt. Those who are mind-numbingly rude and pushy, and constantly bragging about themselves are treated with awe, they must be truly AMAZING to be able to behave like that.

When bad manners are given nomenclatures such as ‘ghosting’ you know there is a serious problem in society.
Total strangers post cruel cutting comments on Facebook, insulting those opinions which vary from their own.
Bullying both on line and in person have reached absolutely catastrophic levels, as has the levels of youth suicide.

People decide to humiliate and insult others thinking they are somehow the ‘cool kids’ regardless of the pain they may cause others, but worse, they actually brag about it. The sad thing, is they usually know absolutely NOTHING about the person they are humiliating.

Clearly I grew up in a gentler more civil environment. Good manners and respect for others being forefront in one’s comportment.

Making a large number of friends within the Asian Community brought a further understanding of such concepts as ‘Honour’ and ‘Face’, simply and extension of previous learnings.

On Friday I was in a grocery store in the north end of the city, and asked a gentleman for assistance. He turned to look at me, and I saw his face was severely disfigured, probably from fire. He was extraordinarily shy. He explained he would have to go into the basement of the store to find my mushrooms, and it could take 5 minutes, and I assured him I would not move from my current spot. Several minutes later he emerged with an enormous box of fresh Portobello mushrooms, newly wrapped and boxed. I thanked him and wished him a wonderful New Year. He grasped my hand and wished me the same, with a huge smile on his face, and clearly wanting to continue speaking with me, so I chatted with him for a couple of minutes, then paid and left. It was only while I was driving away that I realized I was probably the only person who had treated him with dignity.

People cut each other off on the road in dangerous conditions for no apparent reason than being utterly inconsiderate of the lives and safety of others. They cut into lines, treat servers in stores and restaurants like trash – no wonder it is so difficult to be served politely – when people feel a sense of entitlement and rage at everyone within earshot for no apparent reason.

The arrogance, self-aggrandising and just plain nastiness abounds, and it is inflicted upon anyone close by who have absolutely NO IDEA why they are being targeted. Unfortunately this creates an angry society, where it becomes ‘ every man for himself ‘ . Gestures of generosity must be public not private as well, with the appropriate ‘look at me, I am generous and giving back’ whatever that is supposed to mean, as all they ever do is take.
The number of people they destroy along the way is inconsequential. Ironically, some of those so-called generous people are not giving of their own wealth, but that of others. There are numerous events where the so-called organizers and fame seekers are actually earning as much as 15% of the money they raise, then seeking public acknowledgement of their generosity.
Unknowingly, all the volunteers work for free, pay for their own tickets to the events, and are contributing to the pockets and fame of the person who is gaining the most.

I can not comprehend the level of cruelty that some individuals are bestowing upon others, and the fact that it somehow gives them some sense of power. If the person they have harmed is a total stranger, I fail to understand how they can bask in all this perceived sense of power, when all they did is offend and damage a total stranger for no apparent reason.

Perhaps the concept of humility is missing from their DNA.
How many suicides will it take for parents to discipline their children against bullying?? It is currently at crisis level… Men are teaching their sons to be ‘MEN’ and women are teaching their daughters to be ‘LEADERS’, however this sense of entitlement is being translated into cruelty, as they are not teaching the concept of decency and consideration of others.

Teachers are allowing students to call them by their first names, further eroding their position of authority, so how can they teach them respect for others??

Clerks in shops are being allowed to treat customers with utter disrespect because no one is monitoring their bad behaviour.

We need to go back to basics and teach respect, manners and consideration of others.

Living one’s life with decency and dignity is..

NOT shaming others
NOT being cruel
NOT being a liar
NOT taking amusement from the pain and suffering of others
NOT speaking down or shouting down of others when they voice an opinion
NOT interrupting others

Look around you, how many people do you actually know who are living by these rules??

Do you consider them weak or polite??

Think hard about the answer……..it says a lot about who you are………

Happy New Year!!

Life is a constant game of checks and balances, as well as perceptions, which vary depending on our life experience.

This BLOG is a RANT, and as such can be perceived by some as negative, feeding back into the endless debate over whether the glass is half full or half empty.

I have suggested to those who are offended, mostly because they see themselves in my comments, that they are welcome to abstain from reading it, as THEIR negativity is not welcome.

There are many followers however who view it as a sanity check – their own – in a world gone mad.

In my daily life I speak to and meet an extraordinary cross section of the population, every colour, shape, size and walk of life. From Billionaires to shop clerks and everything in between. In business I meet extremely well educated individuals from every corner of the globe, and in doing so, I find myself in every corner of the city as well meeting with people, so it is NOT the view from an armchair, but of living life.
You might try it sometime.

If there is one thing that I have learned, it is that EVERYONE has something to share.

From the Doorman who speaks 5 languages fluently, is dressed in designer clothes straight from the pages of GQ, is worth millions, and holidays in St Bart’s and Japan.
The coffee stall owner in a London Street Market who is now worth millions, but arrived penniless.
The Philippino Engineer whose father risked his life so his children could come to Canada for an education and a better life.

The list is endless. The difference is that I actually SPEAK with people, hear their stories, look into their hearts and their eyes.

Try meeting some of them, they are all extraordinary in their own way.

Happy New Year!!

Things are never quite as they seem

Everyone has an opinion, and as a young woman, I unfortunately had to endure listening endlessly to people’s comments on how I should live my life.

I should be a Lady, I should marry a rich man and have children, I shouldn’t be aggressive, I shouldn’t start a business, I shouldn’t travel on my own, I shouldn’t buy a car, essentially, I should do what I am told like a good little mindless girl.

Well, sorry to disappoint, but I never listened to any of you, and quietly went about living an extraordinary life.
While all the self professed ‘experts’ went about living their boring lives, I am thrilled to say I did the exact opposite.

A small handful of people actually know what I have done and where I have been, but the number is very few. The rest gossip viciously behind my back knowing absolutely nothing about me.

Yes, I know what you say.
Yes, I know who you are.

Most people do, we are not as ignorant as the haters think we are.

Like many of the people I meet in business and around the world, I am the epitome of the wrong first impression.
There are numerous blogs on this subject.

Wondering where this is going??!!!??

Over the last few days I have been going over years of files of ‘Competitive Analysis” , information garnered and collected over many years.
I am a serious information junkie.

When I started my Company as a young woman, I was the only one in the city to have a High End IT Consulting Firm, and oh, the insults. There were so few women in the industry, and most of those who were, essentially were data entry clerks.

I was not only technical, but visionary, and bilingual.

Looking at the application of technology to solve business problems, and actually doing it.

Fast forward, little has changed.

In going through years and years of Corporate files, something absolutely terrifying emerged. The ‘Little Girl” who should have been home having children, survived literally thousands of companies which no longer exist. Some of them enormous multinationals. Think about some of them, Northern Telecom, Montreal Trust, Netscape, Systemhouse, Consolidated Bathurst, Celanese, DMR, LGS, Digital Equipment, Tandem, the list is endless.

So, THANK YOU to all of you who doubted me. Your insults and negativity drove me.

And the reason for this blog??!!!

To hopefully encourage someone else to follow their dreams and ignore the naysayers.
Be incredible, be imaginative, be the next Steve Jobs !! Be amazing!

Trust me – I’m Honest!!!

If you have to say it, then it is probably not true…
This BLOG is to describe the epitome of double standards…….and yes, I am saying all the things out loud that are usually whispered……..

Have you ever called a second hand book seller? First words out of their mouths, ‘bring the box to me and leave it, so we can look at it and make a decision’….seriously!?!??
Let me understand, you want me to drop off 100 undocumented books, not be given a receipt, and TRUST you to pay me???
Would you EVER allow me to leave your shop with one unpaid book?? I think not.

In the endless clean out of my offices and house, I have uncovered some of the most unpleasant, dishonest, and condescending shop keepers in the city.
Unfortunately, I know I am not the only one to have experienced this unpleasantness, but I am the one exposing the practice.

The used record & CD shops, book sellers, antique shops, high end Vintage Clothing shops, Vintage jewellery, ….where does it end??!

Local art gallery?? …… horrific.

In that particular case, I was trying to help promote an amazing young artist to exhibit his works. Thankfully the gallerist stood me up and never returned my calls.
THANK YOU. THANK YOU. THANK YOU.

Same gallerist is being pursued by artists who she has not paid, and will neither return their calls nor their works. I am SO THANKFUL she stood me up, as I would feel dreadful having given her this gentleman’s works.

Is there no honour among thieves??!!

From high end Vintage Consignment shops who try to convince unsuspecting consignors to ‘’just drop off your bags of goods so we can inspect them’, then claiming they were never received, to saying that articles were sold for a fraction of their true sale price, to, my absolute favourite, claiming to have given my high end designer clothes to charity. In conversations with innumerable others who unfortunately had the same experience, it emerged that the clothes are labeled, stored in the shop’s basement, only to be put back out for sale months later as belonging to the shop owner. Cute trick.

Problem is, people talk, and we ALL know who you are.

Then, of course, are the high end antique shops. One smooth operator would take his unsuspecting female consignors out for a ‘nice lunch’ gossip endlessly over too numerous glasses of wine, and conveniently never give them a consignment sheet. No proof, no cash.
The number of fleeced consignors escalated to a point so extreme, the dealer in question moved shop a couple of times and subsequently left the city. I must know a dozen of the denizens he fleeced, all far too embarrassed and humiliated to come forward publicly.

One of the female consignors however, did have a receipt, and was not about to allow it, so she actually stalked him, waiting outside his hidden second floor gallery to see when he arrived, then calling to see if he would answer and acknowledge he was there. Each time she confronted him, each time she was not paid. He used soo many excuses it was extraordinary, “I have to pay tax, I have a meeting, someone is waiting for me in the car, I don’t feel well…..”
The last time she went, she was not alone, and told him they would detain him if he did not pay her, and they would call the police.
He finally wrote the check, grudgingly.

Another of the so-called most reputable high end antique dealers came to my house to look at certain articles I was seeking to sell. He offered me LESS than 10 cents on the dollar for period antiques and French Bronzeworks.
He had forgotten that I had been in his shop numerous times and taken photographs of items he had for sale, in many cases, not as good as my possessions. Once again, endless excuses for his transgressions……..”he has to earn a living, he has overhead costs, and on it went..”
I found it truly offensive, particularly after seeing his retail prices and his lack of willingness to negotiate prices. I told him so as I was escorting him to the door, and out he went, complaining vigorously, that he really wanted to purchase all my French Bronze curtain pieces…he truly could NOT comprehend why I unceremoniously threw him out.
I promised him that for every dollar he tried to steal from me, I would make him lose 10, and I assure you I have done precisely that. Anyone who asks me about his shop will be told about his intense greed and lack of ethics.
When one friend was contemplating making a purchase from him, I suggested offering 10 cents on the dollar, given that is what he pays!!! Apparently the negotiations did not go so well!!!

High end Vintage Jewellery??? Same problem.
Visit the shop and be told how exclusive, how valuable, how original, how fabulous the piece is.
Try to sell it?? All of a sudden it is only worth the value of scrap metal.

One friend told me to treat jewellery like shoes. Wear it to death, and do not care if it carries any value.
Great advice!!
Wish I had been given it much earlier……..

Buying is easy, selling the goods that you have been oversold is not.

So, be smart, be wise. Make sure you know who you are dealing with. Do references, then do more.
Make your purchase understanding that you may never be able to resell it.
So Love it, Use it, and pass it on……..

Gimme, Gimme, Gimme….

The ‘GUILT” season is now upon us with a vengeance.
Our doorbell has rung twice today with people asking for money for some fake charity.

Just over 2 months to Christmas and the onslaught of extended hands is already obscene.

In the space of one week, solicitations for refugees, women’s center’s, the police pension fund, emails, calls, Facebook, in person, at the door, at the cash.
This week yielded close to 20 solicitations, and apparently it is MY OBLIGATION to contribute. Some of the approaches are insultingly condescending, others offensive, the panhandler running after you on the street and screaming insults because you are ‘rich’.

In the past, I worked for more charities than I care to name, and donated to everything from Cancer, Ballet, various Museums, Political Parties, and much, much more.

In stepping back, what strikes me is that no matter how generous you are, it is never enough. And if the endless charities, foundations and institutions didn’t pay themselves such luxurious salaries and perquisites, perhaps we would not be solicited to such an extent, but people are greedy, and enough is never enough.
Unfortunately, problems do not go away. There is always another world crisis, disease, something.

In giving to one, your name is unceremoniously sold to others, without your consent, and you are solicited even more.

But that is not the end of it. …. Now come the solicitations from the so-called friends, and they have also multiplied out of proportion.

Real Estate Agents who send you house listings asking for help, help this person, she is down on her luck, give money for this sick child, give money to send someone’s child on a class trip, give money so I can travel and take photographs for my next book…….WOW….that one was something else…….buy my sheets, photos, books, come to my fundraiser and GIVE, GIVE, GIVE….

The number of panhandlers has multiplied exponentially as there is no legislation to control them, and some of them are truly frightening, coming up to the window of your car when you are stuck in between cars at a red light and pounding on the window….no where to go…..

Grocery stores and other retailers are also soliciting endlessly, for this crisis, school project, school trip, uniforms for the sports team, scouts, cadets, always someone grabbing your groceries to pack them, ALWAYS BADLY, and expecting a donation.
BTW, eggs or bananas do NOT go on the bottom of the bag……and then there is the nagging offer to add a contribution to this week’s charity on your grocery bill directly.

STOP!!!

NO, I am NOT grumpy, I am OFFENDED beyond belief.

If it is just over 2 months to Christmas, and I have been solicited 20, yes, 20, twenty, times this week, it is just the beginning. So , NO MORE, the answer is NO.

I will decide if and when and to whom, should I wish to donate.

The more I am solicited and insulted, the less likely I will every give to anyone. It is NOT MY RESPONSIBILITY.

If you felt it was only you being harassed, think again. It has become ugly.

Ahhhh, that feels wonderful!!

I feel more relaxed already….!!!

Civility and Dignity, rapidly disappearing…..

There is an escalating breakdown in civility and the treatment of others with dignity.

Everyone is in such a hurry to show the world just how UNIMPORTANT they are, no, NOT a typo, extraordinarily bad manners really show the extraordinarily bad manners exhibited by certain people.

In meetings and speaking with a myriad of people from all walks of life, certain disturbing trends in bad behaviour increasingly come to the forefront of conversation.

One actually wonders if there are any corporations monitoring the day to day behaviour of their employees? I am not speaking of call centers where all calls are recorded, but of daily interactions. Methinks not.

From shops with surly cashiers not only refusing to speak to clients in their own language, but actually INSULTING them to their face, assuming (perfect usage of the word!!) they do not understand, to restaurant employees being so discourteous as to actually laugh in the face of their customers, also, assuming they do not understand….in this case, a Chinese restaurant, with the waiters speaking Cantonese, and forgetting the white Gweilo female customer just spoke to them in Cantonese, or the fact that the other white female is the one who invited a group into the same restaurant ……remember ?? she is the one who will decide the tip!!

The bad behaviour in this restaurant towards white clients has escalated to a point where the waiters often laugh at the clients in their face, and laugh at them using chopsticks.
Have they forgotten these white clients tip double what Chinese clients do??? To be insulted???!!!!!

Have they forgotten just how quickly word gets around these days?? In the blink of an eye in the digital world, everything can change.

Representing companies today in any type of marketing role has become an invitation to be insulted.
Ring up certain individuals today, complete with proper introduction, and be screamed at, and have them hang up on you.

Or, after a polite call, complete with referral, have the individual …get this….aspiring to an open VP position within his company, call back, speak for a couple of minutes, give the name and phone number of his secretary to set up a meeting.
Call the secretary, book the meeting, send a follow up note to the aspiring VP and an Invitation to the meeting as requested.

Turn up for the meeting, after spending 2 hours in traffic crossing the entire city, wait over 40 minutes, only to have an arrogant secretary come down to say that the aspiring VP never heard of the individual, never spoke to them, and is a VERY BUSY IMPORTANT MAN!!

But wait a minute!! He GAVE THE NAME AND PHONE NUMBER OF HIS SECRETARY TO SET UP THE MEETING!!!

Call back to set up a new meeting, no apology from anyone, be told by the arrogant secretary that the aspiring VP has no recollection, and mention AGAIN that he was the one who provided her contact information.

As per the request of the secretary, send off digital proof of the phone calls, emails and invitation only to receive a rude email that the aspiring VP is not looking for any new suppliers. SO why book the meeting in the first place???

SO, he made someone lose an entire day in traffic, lost revenue, cost of travel, and instead of being gracious and APOLOGIZING, slams the door in their face. HUH???

I ask you, what does that say??……..in my mind, he is probably dirty, or just so arrogant he does not think anyone will hear about it……guess what??!! …They already have, and once this BLOG goes live, others may wonder…..

Or, help a senior individual who has been unemployed for months, with his terrible resume, only to have him send it all over on his own, and never return the new finished product. Well, the Executive Position for which he was interviewed is now totally beyond his reach, as his dishonesty ensured that we will not represent him. To answer your question, the position pays more than he has ever earned. He will NEVER know who the client is, and he is STILL unemployed….ah….shucks!!!

Or, another cutie, a certain individual sent their CV for a position in Sherbrooke, but lives in Montreal.
They were invited to come for an interview for a certain position.
Drove to Sherbrooke, 2 hours, lost a day’s work, were interviewed for a totally different position, shown the door with NO thank you for coming to see us, NOTHING.
Then the poor interviewee gets to drive back to Montreal in heavy traffic, another 2 hours lost, gas and car expenses.
No follow up on behalf of the rude company. Please someone, explain to me what that was all about?? Even if you did not like the person, can you not at least say THANK YOU for coming and losing your day???

Is this the new normal??

What happened to honesty, decency and civility??…what happened to treating people the way YOU wish to be treated……..
What happened to all this so called AUTHENTICITY??

Speaking to someone managing a retail store and hearing the horrors of what occurs in the dressing rooms is enough to make you lose your lunch.

What I find so extraordinary, is that ALL these offenders are simply EMPLOYEES, and can be fired at the pleasure of their employer. They are so arrogant, so contemptuous, so inconsiderate, one questions where this comes from.

It is time that corporations pay more attention to the behaviour WITHIN their walls, instead of blaming the changing business landscape. Bank cashiers, store cashiers, wait staff in restaurants, receptionists in Companies, lower level managers, all seem to think they are somehow allowed to behave in a rude, insulting fashion.
They all seem to forget that they do NOT OWN the companies.
The little fellow in the T shirt and sneakers may be a billionaire.
The Blond woman in jeans could be a company President.
Appearances today are EXTREMELY deceptive.

Been to Sears lately?? No need to wonder why they are going out of business. RUDE. RUDE. RUDE.

Bye …bye!!!

In Palm Beach Florida, on more than one occasion, someone has received absolutely awful treatment by someone in a shop or restaurant, and has turned around and purchased the business simply to have the pleasure of FIRING the people who were rude.

Today appearances ARE deceptive. My clients certainly are a great example of that.
The young man with a man bun, unshaven, in sneakers and jeans has a Master’s Degree, owns his own airplane, and is earning in excess of $300 US per year.
Totally shy, very sweet, and unassuming.

More than ever, the louder, flashier, and more outspoken the individual, the more likely they are broke.

Can you really afford to allow your staff to treat your suppliers and clients like trash?? In an increasingly competitive world where information travels in nanoseconds??

Open your eyes folks!!!

“Like me on Facebook”..

Join my network on Linkedin, follow me on Twitter, Instagram, Snapchat……

Social media has become the new personal ad agency for millions. They no longer use social media to stay in touch with distant or lost friends, but now it has become an exercise in absolute hype, with certain people adding everyone they meet, and everywhere they go, and everything they hear about to make themselves appear more ‘hip’ and popular.

We hear more and more about “ Click Agencies” where you pay a fee to have incremental ‘clicks’ or ‘likes’ in order to appear more popular or even more fabulous, and some are paying even more to be selected to go to the top of Google Searches through Google Analytics.

For some individuals, life has become nothing more than an endless stream of shallowness, photos taken trying on fabulous clothes, shoes or handbags in high end shops that are never purchased, which is grotesquely cruel to the shop clerk working on commission, and spending their time on someone who has neither the money nor intention to actually purchase the goods, but simply wasting their time trying to look fabulous for the 15 seconds required to take a selfie and post it on social media.

Photos of cocktails in posh clubs, dinner plates in fabulous restaurants, in doorways of private clubs…all to enhance one’s perceived fabulousness….all fake, all shallow, all over in 15 seconds, but with a photo which lives on forever….

So, are they really trying to impress us or themselves? Certainly, I have asked numerous people about some of their so-called ‘friends’, and have been repeatedly told that they have no idea who the individual is, however as they were asked to be ‘friends’ they added them to increase their public footprint and media presence…….seriously???!!??

I receive an endless stream of invitations to add people on Linkedin due to my International network, when I invariably email those I know personally to advise that I do not participate, it is fascinating to see how few actually reach out to say hello. Most never reply. So it is painfully obvious that they were fishing for my contacts and were caught……..one or two inadvertently admitted it………

There is a dark side to this behaviour, these people have shown their true colours, and I know truly they are, and they will be avoided.

The latest buzzwords are ‘Transparency” and “ Authenticity” ….but the reality is that the large majority of people blasting these concepts around are anything but.

Like most things in life, there has to be a balance, if one is a student of human behaviour, which clearly I am, I tend to monitor trends, behaviour, speech patterns, body language, and actions over words. Invariably people get found out. …

“Thou doest protest too much…..” if someone has to post endlessly about their “ Authenticity” , fabulousness, or brag about their sheer volume of followers, there is something fundamentally wrong…..

Life is to be lived, with real live humans, for more than 15 second installments, and ideally in private….

The Collapse of Newsprint

Over the last several months we have read repeatedly about the impending collapse of newsprint, however, other than blaming the explosion of digital media, no one has taken a step back to look at the bigger picture.

From my perspective, I see a much larger and more frightening issue, and that is the utter failure of our educators to instill the interest or ability to read.

Students arrive in classrooms with mobile phones, laptops, and iPads, and are constantly distracted by the never ending streams of nothingness on their phones. There appears to be no attempt to silence the noise, to insist that phones not only be turned off, but placed where they cannot be seen during class.

In the past, students were taught history, literature, English composition and current events. Reading newspapers was actually part of the curriculum, as well as the ability to communicate with others. Everyone of a certain age and education remembers the horrors of being obliged to stand in front of the class and make a presentation. From early days in school, no matter how shy or insecure the student, everyone was forced to stand in front of the class and speak.

If later on one read Law, then Moot Court ensured that everyone was able to defend themselves verbally, and the weakest did not survive.

Today one wonders if any social skills are taught either in homes or educational facilities, and more importantly, the ability to write or interest to read. If no one teaches current affaires as an adjunct to history, being that it is history in the making, how are the youth to be even remotely interested in reading a newspaper or magazine??

If life is lived in nanoseconds through Twitter, Snapchat and Facebook, surely there is more to life than seeing some pretend celebrity taking selfie’s in a posh Hotel lobby or trying on expensive shoes in a high end shop……life experienced in microseconds and then it is over……..
It is neither real nor news, nor even remotely important, yet the ability to quote the fabulously ‘famous’ seems to imply their own ‘fabulousness’.
Even more frightening, is the ability to purchase ‘followers’ to make oneself appear more important or popular, which sends a frightening example to an impressionable youth.

But to know what is actually happening in the real world is of little interest unless there are multiple deaths and breath taking explosions, at which point their so called ‘friends’ are reposting the images, in which case they instantly jump on the band wagon and post something, anything, to feel they are part of the crowd, and their word is heard. Image is everything, as well as being perceived as cool, hip and aware. Otherwise, real world news is of little interest or consequence in their sad little lives.

When life is lived through the eyes of others, and the perceived acceptance of others, whether or not they actually know who you are, it is a very sad existence.

Actually looking someone in the eyes and having a REAL conversation, where both parties are allowed the freedom to speak and express themselves is less frequent than walking around the streets watching a 3 inch screen.

So until people learn to read, write and actually communicate with others, and more importantly, actually LISTEN to what they say, the written word will quietly disappear, except for those few who actually choose to educate themselves both from an educational and personal improvement point of view.

Do You Know Who I AM ???

The World has changed.

I grew up in a world where the vocabulary was, ‘yes please’, ‘no thank you’, ‘how do you do’, ‘no thank you’, ‘pardon me’.

Today, on this continent, it appears that manners are a sign of weakness.

Since when does society reward the loud, vulgar and obnoxious at the expense of others? It appears that if they are loud and holler out, ‘do you know who I am’?!!!

With the correct swagger and aggression, they are rewarded with the great table in a restaurant, a free cocktail, and lavished with attention from all the servers, while the quiet, polite, unassuming individual is given the dreadful table in Siberia, and is lucky to be served.

Instagram, Facebook, Twitter, never ending selfies often with a ‘fish pout’, vulgar clothing, even more vulgar comportment, and a level of exposure that leaves little to the imagination, and is neither sexy nor elegant. The importance of having one’s face plastered all over the digital world has become de-riguer, and the more followers, or ‘friends’ the better. Now to make things even worse, we have people posting ‘live’ feeds of themselves doing everything from going to the hairdresser to humiliating themselves chasing someone they perceive as important to have themselves in a photo frame with them. SOO embarrassing…….

The Grand Prix was just held in Montreal, and some of the outfits at the events were extraordinary. Frankly, I do not know why some of the women even bothered putting clothes on, they left so little to the imagination……..

Today, behaving like a Lady or a Gentleman with manners can feel socially detrimental. Certain individuals, clearly dragged and not brought up, can actually be rude towards someone who is polite to them. Gone are the days when someone actually says ‘Thank You’ for holding a door.

How many cocktail parties have you gone to where you are speaking with someone and they are looking over your shoulder to see if someone more famous enters the room?

One dreadful woman who is 50, unmarried, with a blackmail child, and desperately seeking a RICH husband to pay her bills actually asks people, OUT LOUD, ‘Who are you?? Are you important?!!! “

Yes, you read it.

Yes, I wrote it.

Yes, she SAYS it.

Even worse, yes, she MEANS it.

In a local restaurant she frequents, she had ignored a friend of mine for years, whenever a friend of hers would speak with him, she would make it clear she did not find him important enough to even look at.

One day, she saw a massive ring on one hand, the piece is  a large vintage ring surrounded by many diamonds, and a spectacular bracelet on his wrist . Her head literally SNAPPED, and she turned around and  headed back to his table and actually, in a public restaurant, asked him out loud if he was rich!!!

Well, as his friend for over 25 years, I can attest to the fact that he is a multimillionaire, but he is also gay and in a long term relationship. He also has an absolutely wicked sense of humour.

He had heard rumours about her, but presumed that it was pure cattiness until he experienced it personally. He quietly told her that he was not rich enough to satisfy her needs, and off she went.

As you can imagine, when I visited him a week later, he was still reeling from the experience, and had me doubled over, laughing so hard I was practically in tears as he recounted the story with much drama inserted!!

Seriously, you can’t make this up!!  It is another case of life being more absurd than fiction!!

But, I digress.

The mere idea that someone could actually say out loud, ‘Do you know who I AM!??”

Or , ‘Are you rich??!!”,   “Are you important??!!” denotes such an extreme lack of class that it boggles the mind.

The real question is, who are they actually trying to convince???

More telephone madness…..

It never abates, just gets worse.  Clearly our company falls into this category, but it is intentional. After having a published phone number and address for ever, and having to tolerate incredibly rude people actually turning up at the door, and in some cases being threatening, others trying to sell a myriad of unwanted products, and far too many looking for jobs, and having been told by ‘Outplacement Firms’ that turning up at someone’s door unannounced is wise, it has been a choice, and in our case, as our Company has operated ‘Word of Mouth’ from the outset, yes, we are difficult to find.

I have been screamed at by SO many rude sales people calling and insisting on speaking with the President, and calling me every possible name imaginable, when I have politely inquired ,
‘how may I help you’ ??
What they ALL missed, was that they WERE speaking with the President, and were RUDE, RUDE, RUDE.
This is not the case of the corporations where I tried to reach people over the last few weeks. They were ALL FORTUNE 500 companies, listed on the stock exchange, and with thousands of employees.
The latest in the list of corporate insanity, is saving money by eliminating a central phone number and receptionist.
Google their head office phone number, and find a 1-800  customer service number, and a customer service email address, along with a diatribe about their ‘preference’ for email.
Are they for real?!!
When I advised a Vice President of one of these companies about it, he emailed me back and announced that he was also unable to find one and would look into it.
Several weeks later, still no published phone number, in 2 cities.
These companies are ostensibly running businesses for profit,
They have shareholders.
They have customers.
They have employees.
They require NEW customers.
Unless I am seriously missing something, if you can’t EVER reach a human being, why on earth would you ever want to do business with them?  And the bigger question , which is actually the point of this BLOG, is just exactly WHAT HAPPENS IN CASE OF EMERGENCY?
Are you supposed to email an anonymous address may only be read by or answered by someone thousands of miles away in an offshore call center??  It could take days or weeks before someone actually responds, and they are clearly not in any position to do anything.
SO, if someone is walking on the street and sees something happening, there is absolutely NO WAY to contact the company about it, other than to run into the lobby and grab a security guard who probably couldn’t care less.
If there is a crisis at someone’s home, and a neighbour tries to call someone at work to notify them, it is impossible.
Clearly in the rush to automate and save money, the concept that humans actually make up a company has been missed.
My favourites include companies with a central phone number with an automated voice telling you to leave your message in general delivery. Attempts to reach an operator result in the call being
terminated.
The other stroke of genius is when one calls a company only to be rudely interrogated by some snippy receptionist who insists on knowing the reason for your call, and why you do not have the person’s personal mobile number. If she is unsatisfied with your response, she will hang up on you.
I asked one incredibly rude woman if she was actually paid to insult people before hanging up on her. She was seriously incredulous she was so rude.
This is a common complaint from people I know in numerous industries.
Is anyone listening??
Does anyone care??