Low tech or High tech – can you trust yours??
Just to make things interesting, we will start with lower technology, i.e., burglar alarms and work our way up from there.
Several years ago I was seeking a reputable burglar alarm company for my home. Spending as many as 5 months away made the concept become more of a necessity. It is not difficult to see uncut grass and hedges, and no footprints in the snow over an extended period of time.
Being a blonde female sole homeowner made things more than unpleasant.
I approached over 16 companies on the telephone, many were eliminated immediately when they insisted on speaking with my husband. No second chance on that as you know the service will be terrible.
Round two of those who were actually invited to visit after getting through the initial phone screening. Same issue, usually 10 minutes into the visit, when the proverbial question of when they could meet ‘the man of the house’ . A couple of them were formally introduced to my male cat, and rapidly escorted out of the door.
The level of incompetence and arrogance encountered in this process was extraordinary. One mind numbingly rude woman proclaiming herself as an ‘EXPERT” ….oh…how I just LOVE these people…..somehow made it through the initial screening and visit, but then came back with a drawing of the layout of my house and her ‘expert opinion’ of how to alarm the house. The price was absolutely over the top, and the lack of vision was terrifying. She kept pushing me over and over to sign the contract…….all in French, as she claimed she could not speak English, or more importantly, didn’t choose to, She droned on and on at how she was an ‘EXPERT” and at the top of her trade. I walked her into the middle of my back garden and insisted she look at my house in the bright daylight and asked if she noticed anything. Blank Stare. No Comment. Asked again. Was blasted with her physical signs of agitation at my disrespect, she clearly had NO idea what I was referring to.
Shook my head in disbelief, only to be met with a look of total condescension. Seriously?? This is how you close a sale for in excess of $10,000??? …..just saying……..
I pointed out the dining room window off in a secluded dark corner, then the shed leading to the basement door, also in a dark corner, then the basement windows under the deck which were enclosed with lattice work. And asked whether or not she had considered them as potential points of illicit entry.
She huffed and puffed and exclaimed that they could be added to the original quote. Really??? No apology, no explanation, just changes and more charges.
Once again, in the back door, and rapidly out the front door she went, becoming increasingly unpleasant along the way.
I guess we stupid blonde women need to be bossed around by ‘EXPERTS” like her. The concept that I might actually know something was beyond her comprehension.
She probably thought my husband gave me the house in a divorce. ABSOLUTELY NOT THE CASE. House was purchased by me, with my money, earned by ME. PERIOD.
An altogether unpleasant experience and appalling waste of time. The time lost is seriously galling, as it is time not spent on my business.
The last person to come was strangely from up North, and was actually my last resort. After going through all the ‘BIG BRAND’ alarm companies and being totally disgusted by them all, he had been recommended by a friend. He arrived with a smile, and a wonderful sense of humour. What a pleasure. After a house and garden tour, he looked at me and suggested that he felt I knew more about my house than him, and perhaps we should do the design together. What a concept!!! Along the way, he admitted that he had missed 2 key points of entry which I did not. He got the contract!!!
Many of the new alarm companies are pushing cellular technology as it is cheap and easy to install. DO NOT DO IT.
There are simply too many people driving around with devices to hack into these systems, it is just too easy.
Make sure that you TOTALLY understand the critical entry points and security issues regarding a system as well as the security of your person and your possessions. Not much point having a system if the most expensive article in the house is not properly covered. From roof entrances, to basements, back doors, windows and garage windows, ensure they are totally covered. Simply having the door from the garage monitored does not prevent someone from getting in and waiting for your arrival. Your life may depend upon it.
Also, make absolutely sure that the technicians and installers coming into your house have had proper Security background checks and that the company has certified this in writing. Some installers have been known to have criminal records and you do not want them to have access to your system or your home.
We constantly read about huge technology hacks where the confidential information of as many as 500 million individuals has been compromised. Unfortunately many very large well known corporations are unwilling to make the investment into proper Security Professionals, for both the data and the physical site.
They are constantly seeking ways to save money on infrastructure costs, and look to outsourcing as a way to save money. The only problem is that no one knows who has access to your data.
Senior Security Professionals are expensive, ideally with a Master’s degree in Cyber Security, and knowledge of penetration testing and physical security. Hiring some kid out of university in an entry level position is like advertising your utter disrespect or the critical data of your clients.
Think about it, travel companies have your date of birth, credit card numbers, a scan of your passport cover page……….shall I continue???
Retailers have similar information, including your shopping habits, and locations…….
Financial Companies have your personal information including such private information as Mother’s Maiden Name and passwords……
Credit card companies even more information including education, job history, locations of previous and present home……..and then the awful Credit agencies………
I hope I am frightening you………..
The big question, of course, is whether this whether or not this data is protected at all, or is easily available for a good hacker or unethical employee to access……
One ‘Security Expert” in a large retailer bragged to all his friends that he had ALL the confidential information on all the key executives in his firm, and all the client credit card numbers and pin codes……..He went on from there to a large Financial Institution, and on to his current gig where he is now considered the ‘RESIDENT CYBER SECURITY EXPERT”…….all through rabid self promotion on Linkedin and Security blogs. But, wait for it……….he continues to BRAG about the information he gathers…………albeit to a much smaller audience………and much more discreetly.
Several well known hackers have been offered high paying positions in large companies who feel they are well protected by these clowns, unfortunately, I do not share this trust or optimism. Once a thief, always a thief, and unless you know what trigger put them over the edge in the past, you certainly cannot foresee the future.
I will stick to only working with individuals with clean pasts and ideally a high level of Security Clearance.
If you are running a large infrastructure, complicated networks, and security, it is up to YOU to protect the data. PERIOD.
So, dear readers, be careful what information you share and where you share it.
Someone is always lurking around the corner trying to obtain it.