Category Archives: Communication

IT’S FREE!!!!

Most of the people I know are of above average intellect, and are more successful than the average, yet, nontheless, are drawn to aggressive advertising and often exhibit a level of naivety which is extraordinary.

Just to be clear, NOTHING is FREE.

YOU are the product.

My biggest bug a boo is DNA testing. It is being touted as super cool to find out about your family history. The Government and Insurance Companies have been trying to find a way to obtain this information forever …Information is POWER.

Yet, here you are, thinking just how COOL you are giving away your DNA, to these organizations, touting the COOLNESS of knowing your family tree.
Little tidbits are sent along, always requesting more information, please send along the name of your maternal grandfather, children, uncles, cousins…

Let me be VERY CLEAR, you have just GIVEN away your familial DNA without the express consent of ANY current and future family member.

If, for example, there are genetic illnesses in your family, such as Alzheimer’s, MS, Cancer, etc, and you are helping build a family tree, with NO ONE’s
Consent, have you not considered that members of your family could find themselves being hit with huge health and life insurance bills unknowlingly??

Some Insurance Companies are now insisting on DNA screening, others, the wearing of Fitbits, others, placing Black Boxes in your car to monitor
Your driving habits. By virtue of accepting to use one, you are also sharing your GPS being captured, so that they see EVERYWHERE you go.

“send us your Insurance application and we will look for the best rates for free’ !! are you really that guillable?? They have just shopped ALL your
Confidential information to 30 companies….WITH your consent…..

Do you STILL think it is free???

Let me repeat, YOU are the Product.

“Let us monitor your credit score””……..another one which makes my skin crawl…..

Wonder why you are being inundated with pre-approved credit card applications, financial service companies and car salesmen???

Your CONFIDENTIAL information has been SOLD, and you approved it.

“”TRY our matress for free””…

YUK ! YUK !!! YUKKK!!!

Does that mean if you do not keep it, the next poor sucker gets a used matress??

It is NOT free…… it is USED…..

“”Use OUR App to find the best Real Estate Agent in your neighbourhood””….
It is NOT free, the agents are paying to have their names there…..
SOO……are they the best, or only the ones who have paid???

“””Use OUR App to find the best Home Repair Specialist!!

See above….moreover, you have just GIVEN away your home address, and budget for home repairs….
When salesmen start knocking on your door offering their services, DO NOT be surprised…….

You GAVE away your information……

Do I have your attention yet??!!

Let me repeat, YOU are the PRODUCT!!

Looking for a mortgage??? Let US find you the best rates, just fill in OUR online application…. Listing ALL your assets and liabilities….. to a company
Offering to shop and find you the best rates…..guess what, ALL your confidential financial information is NO LONGER CONFIDENTIAL, they have
Shopped it to 30 companies who are now in possession of it. They are SELLING IT, ALL OF IT.

Just an additional thought, in that application, you listed all your possessions of value such as art and jewellery, and you GAVE THAT INFORMATION WAY.
Helloooo!!!

People are giving the government permission to take a facial scan for facial recognition, IRIS scans, fingerprints and now DNA….and you still do not think
You are being surveilled??

Does this not sound vaguely familiar…..???

The Government knows where you bank, and how you spend your money, and can close you down in an instant…..should they think you are cheating…..

YOU are the PRODUCT.

Start exercising your power and just say NO.

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WORDS MATTER!

I want to thank the people who contribute directly and indirectly to this BLOG. There are a great many people out there scratching their heads at the behaviour they witness and experience at the hands of others, with the knowledge that whatever they say will not be attributed, hence they are free to varbalise knowing there will not be any adverse reprecussions.

Sometimes words drop out of the mouths of otherwise intelligent people leaving one to question if they have any concept whatsoever of just how seriously offensive they were…

Being told …..I’m too busy to talk to you right now, I am eating my lunch
Really…….will it go somewhere if you do not eat it this very second???

I need to go and sell to this important client, only to learn that they have never met this person before, and who purchases absolutely NOTHING. Furthermore, based upon their dress and comportement, it is unlikely they ever will……..

I am waiting for an important client, so you will have to leave……only to learn that the ‘important’ client never turned up.

I have to put this merchandise away right now, you will have to wait.
SOOO, the merchandise is more important than a potential customer??? Is it going to make a purchase???!!!

I am on the phone (with a friend judging by the utter drivel coming out of your mouth) …you will just have to wait……

Send me an email, I am too busy to talk to you right now…..
OK, but we are already ON THE PHONE, why not spend the additional minute and have the discussion???!!

Send me an email and tell me why you want to speak with me. …..REALLY???

Do you know who I am??!! (Why is it people who are SOOO arrogant as to ask this question are always the least important) ??!!

SOO, just a few thoughts……

If you repeatedly tell people they are NOT important clients, they never will become one.

If you claim to always be too important or too busy, at some point people WILL stop calling you and give you all the free time in the world.

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What ever happending to manners??


YES, I am absolutely ranting about this subject again, hence, ROSLYNSRANTS.COM.

As a tall, blond, well dressed woman, with a handbag in my hand, and a coat on my back,  do I actually look like a doorman to you??  Do you have ANY idea how many times I have held open the door for the person directly behind me and had 10 rude people push their way through, NONE of whom had the good manners to either acknowledge me in any way or better,  say Thank You??

Yes, I was brought up in an extremely strict British household, NO, it was not fun. As a child I was forced to learn how to use ALL the cutlery on the table, elbows off the table, sit still, do not speak until you are spoken to, sit still for hours,  no carrying on, …. it was excruciating, but I recognize it as one of the greatest gifts as an adult. I learned to behave.

Grace, elegance, eloquence, manners, consideration for those around us, regardless of social position, seem to be something of the past, the way most people hold their cutlery and eat today is absolutely repugnant. At least 50% of the population do not know how to use a knife and fork, how to use a napkin, NOT to blow your nose at the table, and even worse, put the used tissue on the table…….

And then there are other little things…such as putting one’s pinky in the air when drinking tea……..seriously??   soooo pretentious…….

Spearing food and chewing loudly, mouth open, and talking so that we see all the half chewed food spraying about…..UGH…UGH….UGH!!

Watching white people in a Chinese or Japanese restaurant is even worse…….they are loud, snapping their fingers at the staff as if they are their personal servants, with absolutely NO idea as to Asian etiquette…….and NO, I DO NOT care if you are white, try and be respectful of your environment.  Etiquette is etiquette.  …  KEEP YOUR HANDS OUT OF THE FOOD….it is considered the height of bad manners…….

What happened to helping someone with a heavy bag??

Helping someone to cross an icy sidewalk??

Given that I am a woman, why is it that I am the only one extending an outstretched hand to someone trying to cross an icy sidewalk??  Opening doors???  Waiting politely in line for my turn, not bursting into the line, expressing my  perceived importance in a loud, arrogant voice……..??

What happened to integrity? Decency??   Manners??  Consideration of others?? NO ONE is in such a hurry that taking 2 seconds to be courteous is an imposition. If all these so-called busy people were actually remotely busy,  other than their  make believe importance,  they would not have the time to binge watch TV. Yes, when you speak so loudly on your mobile phone we know that you spent 5 hours watching TV last night……

I have an acquaintance, certainly no longer a friend in any stretch of the imagination, who is embarrassing and disgraceful. Always ranting on about aging gracefully, then always sticking everyone with the bill, and expecting to be driven around without EVER contributing to gas or parking.

Another one invited my significant other out to a restaurant for his birthday, ordered drinks, no, we did not imbibe, insisted we try several items on the menu, carried on with the waiters like he was a big shot, then stuck us with the bill, AGAIN.

No one seems to understand old fashioned ideas like Birthday cards,  Sympathy Cards, sending flowers, Thank you notes, responding to RRVP’s on time, yet ironically, these are the same individuals grasping desperately for the wonderful invitations to posh parties and cocktails……..they almost think their presence is so magical that manners are of no consequence. Bringing a gift to an afternoon tea, dinner party, cocktail party, birthday party, also appears to be a lost art. ….   And actually considering the taste of the host , well, that would be too much to ask.  Did it EVER enter the minds of these rude, rude individuals that entertaining is not cheap or easy??   All the alcohol, and food you consume costs money and must be prepared. There is prep work before, during and after any social gathering. If it is held in someone’s home, they probably cleaned it within an inch of its life before you arrived, and will do the same thing afterwards. I have been to extraordinary parties all over the world, some with an insane number of staff ……do you think they are FREE????

The  very least you can do is BRING or SEND a GIFT.  Arriving consistently empty handed is not only rude, it is extremely disrespectful. 

On line rudeness is a new phenomenon,  social media such as Facebook is full of hateful, mean individuals posting cruel hurtful snippets in response to the posts of utter strangers. Does it give the some perverse sense of power to inflict such cruelty??  Do they not realize just how easy it is to find out who they are and where they live???

Today, with the rise in violence around the world, WORDS KILL.

Then, of course, there are the shop keepers who see someone enter their shop and say loudly, “ I see an important client, you will have to go…..” you are totally correct, the person in front of you will NEVER become an important client, you just totally offended them, it is soooo easy to go elsewhere…..

The purpose of manners is to treat others as you wish to be treated……..how simple is that??

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On Being selfish

We have all met them, it could be a friend, family member, work associate, but it is ALWAYS about them. Their image, their birthday, their finances, their needs. But what happened to the rest of us??

Manners are considered to be the social grease. Perhaps not the most elegant choice of words, however, having good manners at the very base, is having consideration for others. 

Not doing to others what one does not wish to have done to oneself.

Selfishness rears its ugly head in a myriad of ways, it can be cloaked in jealousy, arrogance, or just the total lack of empathy or consideration of others.

From those who post endlessly on Facebook, and want us to ‘like’ and ‘share’ their beliefs, events, and successes, but would never consider doing the same for others.

Those who only promote or help those who they think can advance their own cause. 

Those who argue their beliefs but are utterly unwilling to allow that others may have a totally different opinion. Our life experiences are all different,  the best part about meeting and conversing with people is that one can actually learn, and sometimes from the most unlikely people. 

Not responding to an RSVP in a timely and considerate way, waiting until the last  possible moment in case something better turns up, but ignoring the fact that the person extending the invitation has to plan and purchase food and drink accordingly, as well as planning for the number of wait staff if it is a large event.

Turning up at an event with an unexpected guest or guests, and not warning the host prior to your arrival, forcing them to scramble trying to set extra places at the table, and figure out just HOW to extend the allocated food to feed the extra mouths, given the meal was planned for a lesser number of guests.

Not sharing information in a business setting in order to appear more important than they are. This works for a while, but inevitably backfires, as once people catch on, they will actually cease inviting the hoarder to meetings. 

Not considering that other people actually have feelings, and your words are harsh and hurtful.

Always turining up at a Dinner Table or Cocktail party empty handed, regardless the event. Have you ever considered just how much work it is to entertain, and just how much it costs??

Expecting fabulous gifts for your birthday, wedding, Christmas……and receiving amazing thoughtful gifts, but never reciprocating?? Regardless of whether it is your family or best friend, it is simply arrogant and rude.  Just like you love the excitement of unwrapping an amazing gift or gifts, so do they.

Please do not insult our intelligence by stating that you did not have time or that money is tight, but then sit and talk about all the posh restaurants and bars you have visited, the new shoes and purse, trip, car… you just purchased, the fun events you have been to, as you chow down on our food and drink. You knew about the event well in advance and had ample time to arrange something. If you are really that clueless about what to purchase for someone, PICK UP THE PHONE and ask someone.

I had one friend who actually was generous, however her constant borrowing of money and complaining about being broke at the same time as showing off another $4000 handbag or another trip to Europe simply became too much. Just making a feeble attempt to pay back SOMETHING would have been an amazing gesture, but it never came. 

People wanting your professional advice in business, yet always telling you that they can’t provide any assistance for whatever reason  when you need something in return…..hellooo??

People in Vintage and Antique stores selling you something and exclaiming how fabulous it is until you have paid for it, but if, heaven forbid, you wish to sell it at a later date telling you that it is worthless after they have insulted it for 5 minutes….

Can you really hear yourself??  And WHY on earth would I EVER buy from you again??   

We live in interesting times. 

A little consideration and generosity goes a long way.

We DO remember.

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What to do when the head hunter calls….

We have been in a market expansion for a number of years, and millennial’s have been extraordinarily fortunate to have never lived through a major market meltdown, never lived through high double digit interest rates or massive layoffs.

This has brought a level of arrogance which most employers find extraordinary. Candidates are approached for positions and their responses are often arrogant beyond belief, Granted, many are being approached by a panoply of individuals, however, being rude or simply not returning phone calls is NOT the answer. We are ALL being approached, regardless of our level or title, often by rude, low level clerks in agencies who have absolutely no clue about our industry. Yes, being called by an idiotic 19 year old with 3 weeks of work experience is not ideal by any stretch of the imagination, but we are not all created equally. Some of us actually have more industry experience than you have, so being flippant, condescending and downright rude, is not appreciated.

When the market ultimately crashes and thousands lose their cushy jobs with free food and sleep rooms, we will remember those who were mind numbingly rude. Yes, we actually do keep notes, and we actually are known to share.

If you are asked to something by a Senior Head Hunter, from changes on your resume to providing documents, do it immediately. If you are asked a second or third time, you are simply proving that your career advancement is not that important to you. If you say you will call on a particular day, do it, or follow up with a note or call to apologize, and schedule your next call. Life throws us all situations where we are not able to deliver on a promise, but calling to apologize immediately is the best response.

Do NOT tell the Head Hunter you are too busy or worse, too important. They may have the opportunity of a life time, and you just convinced them that you are not the ideal candidate.
The last individual who told me that missed out on an amazing opportunity. The candidate who took the position was promoted after several months and is earning over twice the salary, not to mention extraordinary benefits, than one of the individuals who told me he was a ‘very busy, important man”…..yup, he is still at his old employer earning a fraction of the lucky candidate. Guess he is not so important after all. NO, he will never be called again.

Do NOT tell Senior Head Hunters you know better than them, you would be surprised at the mandates we receive. Some executive somewhere is paying us to find the best. To presume that you know better, is to essentially say that the Senior Executive who gave us the mandate is stupid. Do you really want to do that???

Our Consultancy is actually just that, a High End IT Consultancy, we all have over 25 years of actual IT experience. Some more technical than others. Never did we plan on doing Search, but after being lied to and scammed by several agencies in the past, we ascertained that there HAD to be a better way, our clients agreed. We started in Search with more mandates than we could ever possibly fill.

Just because you feel some sense of importance having received several calls for new positions, do NOT become arrogant. People speak, even competitors. High End Head Hunters also speak with their clients and will give names of individuals to ‘KEEP OFF’.

Our database literally has hundreds of names marked with the notation , KEEP OFF’.

People who were rude, chauvinistic, arrogant, do not return phone calls, did not deliver on promises, have bad references, were fired repeatedly, have fake degrees, fake job titles, have resumes on Linkedin which bear NO resemblance to the 5 we currently have on file, or are on the take.
It is easy to be arrogant when the market is booming, but it always crashes, and many of the rudest people are the ones who call back like they are your ‘NEW BEST FRIEND’ …do you really think we are remotely interested in helping them??? If they are rude to us, just how rude are they within the companies where they work??

If a Senior Head Hunter gives you advice on anything from dressing, etiquette, hygiene, comportment, listen to them. A Senior Executive is paying for their expertise, and you are NOT the only person out there.

For those of us who have survived numerous recessions and even depressions, our clients come to us for a reason, and they are paying for our expertise. We actually do understand the mandate and are seeking the brightest, best out there, and manners figure very loudly into that equation. And YES, we are paying attention. If your behaviour is rude or arrogant, how can we possibly trust you to work within the client environment??
Taking yourself too seriously will have us running to find someone with a sense of humour and humility.
Yes, I absolutely used the word humility. Don’t have any, don’t call us.

Wake up people.
You are just NOT THAT SPECIAL.

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Views on Aging

Life comes with an automatic death sentence. No matter how rich or famous, successful or not, death is an absolute. Life is to be lived and embraced. It is an opportunity to live, travel, taste, see, and experience all the amazing sights in this world, to meet extraordinary people in extraordinary places. I have been extremely fortunate in my life, and have met some unbelievably incredible people from every part of the globe. How you view life and appreciate the time you have goes very much along the lines of whether the glass is half full or half empty.

In both my Professional and Personal life, I meet an inordinate number of people from every corner of the globe, and love the fact that everyone has stories to share. It is an amazing way to learn. Similarly, I am absolutely mesmerized at meeting individuals in their 20’s who are obsessing about their retirement, and have not considered the option of living their lives on a daily basis, at the same time as meeting others who embrace life in the fullest, and will not stop moving forward. From the 80 year old who decided and succeeded in becoming an artist, and has had a couple of solo exhibits in art galleries, travels extensively, including a jaunt to Hong Kong to meet up with an old friend.
How do you have an intelligent conversation with a 20 something who refuses to learn another language, has been nowhere, done nothing with their life, has no hobbies to speak of, no accomplishments, no enthusiasm, no curiosity, and tells you that once they retire they might actually consider doing something?? With that TOTAL lack of drive, it is questionable whether they will actually survive long enough to retire, being old and boring at 20.

Some people are born whiners, others develop into whiners to elicit attention, every little incident intensified as though it was a major crisis of epic proportions, yet others experience horrific experiences in their lives and quietly, stoically, push on silently.

Since last fall, I have once again had to face my friends dying monthly, some months, more than one. Some young, some old. It is very difficult to say goodbye to so many people. But at the same time, I consider myself to be extremely fortunate to have known them and shared some small part of their lives. Some funerals, like people, are dismal and depressing, others joyful, a celebration of a life well lived. What is it that defines your view on living?? Are you joyous? Engaging? Entertaining? …or one of those people, who, as in some of the cartoon characters, are walking through life with a gray cloud over your head.
What is it about some people who are such whiners, negative, depressing, demanding, exhausting, who experience no joy, yet they have faced no hardships, when others who have lived through so much worse endure silently.

Facebook and social media present an incredible window on social behaviour. I am truly blown away by some of the things posted by certain individuals, and the depths to which they will sink to garner attention. There are so many toxic people bringing darkness instead of joy. I prefer to purge the darkness and embrace the light, if that means fewer friends, but joyful friends who bring laughter, then I am more than prepared to live with that. I would rather live with laughter and joy than darkness. It is sunny outside, I will go soak up the sunshine alone, breathe in its heat and joy, and banish those to darkness, and celebrate my extraordinary luck in having shared my life with extraordinary people, many gone too soon.

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Digital Reality

I have previously posted a BLOG entitled – Social Media Rethink – April 2018 (http://www.roslynsrants.com/?p=398)

This takes the comments from that BLOG further, as, once again, during a face to face interview, I was, albeit, very politely asked why our company does not have a Digital Presence, the candidate and several of his friends had a conversation about the veracity of our existence, given our absence of any kind of Digital Presence.

It is fascinating that today with the explosion of online everything, that no can actually step back, THINK, and consider that, if KNOWING that over 50% of what we see online is FAKE, why we would question someone who does not wish to be present. From over 60% of Linkedin Resumes being fake, over 800 fake online University Degrees ( see CBC Marketplace Report) an extremely high percentage of Facebook postings being fake, FAKE NEWS, much from Russia, which severly influenced the 2016 US Presidential Election, Millenials posting selfies in the entryway to high end stores, posh restaurants, going into high end boutiques and posing with the merchandise just long enough to take a selfie….

We see companies with spectacular web sites, proclaiming their vast international experience, only to dig and find out it is one man in his basement who has been fired from absolutely every position he has ever held. His Social Presence however, is extraordinary. His web site was magic.

We see companies proclaiming their incredible technical experience, in one case, I actually printed the Linkedin resumes of the entire company (ten people)…..then laid them out on a table, side by side…there was something bothering me……they were ALL IDENTICAL…….including the President. Furthermore, no one was over 30 years old. But on the Corporate Web Site, they spoke of their huge list of clients, turns out it was the previous employers of the employees……NOTHING was real. One questions the fact that NO ONE else ever did even a minor amount of research on them, yet one of my previous clients actually hired them. No, they could not deliveer. But they did pay their invoices……Seriously??!!

Virtually EVERY individual who has questioned our lack of Digital Presence has been an employee within a large corporation, and non have ever owned a company, or considered why one would not wish to be all over the web.

As a long time female business owner, let me describe the horrors of a DIGITAL Presence.

We work in a very defined, very technical segment of the industry. We do HIGH end Information Technology Consulting and Search, and only work with individuals with experience, a high level of education, and in many cases, Security Clearance. Our business was built on WORD of MOUTH. Why could we possibly be interested in receiving over 100 resumes from some low level computer institute pushing out low level computer repair men?? We are NOT.
But we used to receive them en masse, and had to respond, politely.
We are not interested in Plumbers, Cegep Graduates with no experience, people who have held 10 jobs in 3 years……..computer technicians, repair men……..
And then there are the people who would arrive at the door, pound and kick at the door of our offices, and absolutely terrify our Secretary.
Shall I continue??

People who call on the telephone, are aggressive, rude, insulting, and insist that the female on the other end of the phone line, give them what they are requesting, whether it is an interview, the name and direct phone number of the executives…it is endless……

But when someone is desperate for a job, all sense of decency and courtesy seems to fly out the door…….

Endless solicitations by email, mail, and telephone by aggressive, often condescending sales people, most of whom do not have the good manners to even inquire whether it is a good time before pushing themselves and whatever product they have decided we require. They overtalk and are extremely beligerent to the female on the other end of the line, never for a moment presuming that the woman they are being rude to is actually the President and decision maker.

I can continue endlessly, as our experiences have been far from pleasant.

One mind numbingly rude salesman called 10 times, insisting on being given the name and mobile number of the President. I politely inquired as to how I could help him. He screamed insults at me and hung up repeatedly, only to call back and once again hear my voice on the end of the line. He rudely told me I should provide the information and not question him. I repeatedly asked politely as to how I could help him. He repeatedly insulted me and hung up.
Finally, I asked a male associate to watch for the number on call display, and to answer his next call. I requested that he demand the caller’s name, company, and phone number. He Did. Then he passed the caller to me. I recorded the call. When he was speaking to the male, he was polite, calm and provided his information with no objections. He was then put on hold and referred to me. Yup, President and Founder of Copeland, St James…..No sooner than I said hello and he started insulting me once again. At this point, I used his name, and advised him that he was insulting the President, NOT the Receptionist. I advised him that my next call would be to his employer at which time I would play the recording of this beligerent person and tell them, that under no conditions whatsoever, were they to ever call our company again. Yes, I did exactly that. No, he never called again.
The problem with this, is that he disrupted our business day, he disrupted several people, and this time was NOT spent on running our business.

Our Company was bombarded by phone, email, mail, and people coming to the door. NON of them ever took the time to consider who they were soliciting and whether or not we could possibly be interested in their services or products.
We were solicited by low level personnel agencies, companies selling paper products, life insurance, financial planning, light bulbs, travel services, accounting services, payroll services, web development companies, hardware repair men, the list was endless. ALL of which took away our time from actually providing services to OUR clients.

Time is MONEY.
Being polite to rude people takes time and money.
Being polite and responding to 500 people who have sent unsolicited resumes takes time and money.
Answering the door and trying to explain to the hardware repair man, the plumber , the accounting clerk, that we are not interested in their services takes time and money.
Having to call the Doorman to come and physically remove the rude person kicking and pounding on our front door not only creates extreme anxiety, but also costs time and money , not to mention endless tips to the poor Doorman who were, at times, threatened by these unwanted visitors.

For all these reasons, and many more, we DO NOT have a Digital Presence.

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A Reality Check

Poor fragile snowflakes endlessly complaining that they are being harshly targeted and derided, their fragile egos suffering, unfortunately much of the criticism is absolutely real.

We recently contracted the services of a company, and were told, in no uncertain terms, that we not only had to leave a substantial deposit but that we had to pay IN FULL at least one week prior to someone coming to do the work. WHAT??!!??

After demanding a proper explanation, as we had never experienced this before, the Manager was brought into the office to explain the reasoning behind this. We have both owned homes for a very long time, in my case, I totally restored, not renovated, every inch of a 100 year old house in Westmount. Never, had I been told to pay first.

The Manager was extremely polite and explained the progression of their business practices, and how the business world has changed, just within his short career, and he is, admittedly, a millennial himself.

No longer the ability to do business with a handshake,
No longer having clients respect the contracts they sign.

It is every man for himself.

He explained that most of his friends live lives that grotesquely exceed their incomes. Big fancy homes, pools, fancy cars, posh vacations, ALL on credit. Many have 5-6 credit cards, ALL maxed out, yet they continue to live well above their means, and zero cash in their pockets, no consideration whatsoever what will happen if their lose their jobs, or how they will ever repay their escalating debts. As many have not lived through a recession, they live like it can’t ever happen to them.

When he first started working in this company, he found himself doing phone collections as he is even tempered, and bilingual. He was utterly shocked at the names and addresses of those he had to chase. Over the next couple of years, the volume multiplied exponentially, prompting him to seriously review his own behaviour towards credit, as well as participating in creating new policies and procedures for his employer. He discovered that their cost of collections was rapidly exceeding the profit margins on some of their contracts. Obviously, like everything else, there are some millennials who are hardworking and fiscally responsible, and I certainly know many of them. They are living well within their means, not eating in posh restaurants, wearing flashy designer clothes, instead they are concentrating on their careers and their futures over the immediate 10 second gratification of a selfie!! Their view is long term, with certain goals to be met along the way.

However, walk down any main street, look into fancy restaurants, high end designer shops, art galleries, and see people more focused on the phones in their hands than their surroundings. Image, for them, is everything, and it is managed practically down to the nanosecond. As discussed in previous blogs, one has to wonder as to how long term friendships can possibly be made, as everything is superficial and only about the instant image. How many ‘friendships’ will endure the endless hardships and mishaps that come with life?? From job loss, health issues, family problems…….financial problems…….who will remain??

What started as a polite explanation of their business practices evolved into a 40 minute discussion of millennials and their extraordinary sense of entitlement. Feeling that it is acceptable not paying others for their time and services, at the same time as over valuing their own contributions.

In our business, we unfortunately encounter this arrogance on a daily basis, the extraordinary lack of courtesy and respect. Like every industry, there are individuals and companies who have made it difficult through their bad behaviour, however, new trends like ghosting employers, brings bad behaviour to a new level, never before seen. Not responding to phone calls or emails, they have not yet learned that people running business actually do speak to one another, and names of offenders are shared, sometimes even between competitors.

Call someone with over 20 years of experience, you usually get a call back within a short period of time, if some time elapses, one usually receives an apology for the delay. Call the President of a Fortune 500 company, they usually call back within an hour. Call someone with under 10 years of experience, expect utter silence, or total condescension and incredible arrogance… I frankly have a hard time with some of the things I have heard over the phone…….from strangers, who have no clue who they are speaking to, but feel that they are superior,and untouchable. My contact lists are exploding with notes against people’s names describing their rudeness, and whatever the industry, the behaviour is a constant. Having friends and acquaintances in every possible industry imaginable, it is a common theme.

SO, return calls, return emails, be gracious, you never know who is watching, or more importantly, what you could be missing. Some of the people I have called have missed out on opportunities where they could DOUBLE their salaries and work for extraordinary companies. They will never know. I will NEVER contact them again, EVER. From shops to galleries, restaurants, their names are increasingly on lists, and increasingly, they are being shared. There is never an excuse for seriously bad behaviour.

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Whatever Happened to Discretion??

There was a time when people of a certain class were proud to keep their private lives out of the public eye. Your name was in the newspaper at birth, marriage and at death, and every effort was made to keep it out for the balance of their lives.

Today, with Social Media, you are considered a loser if you don’t have thousands or even millions of followers on Facebook , Twitter, Instagram, Linkedin filled with endless selfies, delivered almost every millisecond to ensure maximum exposure.

Bragging has become the lexicon for success and visibility. Life is measured and appraised by following the so-called ‘influencers’ on Instagram, snapping images of every facet of their lives, ostensibly to deliver instantaneous views, the rhetoric defining their lives, questionable, as to whether all this actually delivers quantifiable results beyond ego enhancement.

It is a pernicious, dangerous path, for when life and one’s popularity are measured in micro-moments, how can you develop real, honest, and not simply imagined friends??

Is it a real life or a fictitious, staged existence for a fickle, imagined audience, living vicariously through the imagined lives of the various individuals they follow?? Poses in luxurious surroundings, shows of extravagance, beautiful possessions, often staged in shops or in borrowed clothes and homes of friends or acquaintances for long enough to take a selfie.
These same people, dropped equally fast when someone new and more fabulous emerges into view.

Whatever happened to NOT bragging about one’s wealth, popularity or success?? About being gracious, discreet, elegant, kind??

Some people have hundreds of birthday greetings with gushing adoration from their followers, yet spend the actual day totally alone.

Certain individuals have their PR Maven’s on speed-dial racing to ring up newspapers or posting endlessly on Social Media the staged fabulousness of their clients, be it their so-called social lives or business successes.
Appearances at cocktails, balls, gallery openings, conferences, meticulously posted with the requisite photograph to promote their fabulousness. But what do they truly have to offer beyond their staged, fake lives?? Are they educated?? Travelled?? Sophisticated?? Elegant?? Interesting?? Well Spoken?? Have they actually done ANYTHING beyond actually showing up?? Can one actually have an interesting conversation about something other than themselves??

It is extremely unfortunate that in today’s world, being on Social Media is no longer a choice but a necessity, driven by the impression that with no media presence either you or your company do not exist. That most of the most extraordinary websites are for companies that barely exist, and many of the truly successful ones, barely have a social presence. They actually provide a product or service which is in demand within their industry, and do not wish to be inundated with spam.

People do business with people. People make friends with people. People DO NOT do business with Social Media. Some people actually value discretion.

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It’s in the CLOUD!!!

Do you really know where your data is??

Open a magazine, TV, You Tube Hosted news, and see endless advertisements from large companies professing their professionalism and boasting about their ability to host and manage your data in the cloud.

Very few people actually even know what that means. Speak to most people particularly those who are not from the technology sector, and they will actually point to the sky and show you a fluffy cloud, amusing, yes, but frightfully inaccurate. Many Senior Executives in huge corporations are equally naïve, even though slick salesmen are offering them spectacular deals if they put their systems on their particular ‘cloud’.

But WHAT IS the cloud??

Remember outsourcing?? Service bureau’s?? Cloud is the latest, greatest new buzzword to describe putting your business’s critical information on SOMEONE ELSE’s COMPUTERS!!

NOW are you paying attention??

The financial wizards in large corporations, always quick to embrace a new scheme to reduce costs are jumping on the bandwagon as the cost of hosting your own data and managing your OWN off site back up facility have escalated due to the increased costs of real estate and highly technically competent individuals to run it. But at what long term cost??

Being a skeptic at the best of times, I have serious issues with the fact that an unknown third party is hosting all my financial or personal data without either my approval or knowledge, not to mention the fact that it may be hosted in another country with lax privacy controls or legislation. Most companies brag endlessly about their enhanced IT Security, but the truth is, if you speak to the truly Senior Security Specialists in the industry, most will laugh at the pathetic controls of most Fortune 500 corporations.

We have been working in the Security and Privacy field for more years than I will attest to, and have interviewed and worked with endless individuals who are ethical hackers, individuals with high level Security Clearance working in the Government or large corporations, and very few believe that most companies have a fraction of the controls which are necessary. Security may be tight going through the front door, but who is watching the back door?? Yes, it is expensive, but so is being hacked, and losing control of EVERYTHING.

SO, Financial Companies, Healthcare, Legal, Insurance, Government, Transportation, all state unequivocally that your personal information is secure with them, only to turn around and host everything on a third party computer, over the internet, often in a foreign country.

So, what is cloud computing??

It is the practice of using a network of remote servers over the internet to store, manage and process data.

Please pay particular attention to the above. Read it twice, thrice, and PAY ATTENTION.

You DO NOT KNOW where your data resides, or who truly has access. All the promises of security are of absolutely NO VALUE if a junior network technician in the hosting facility clones your data.

Furthermore, to be very clear, Canada, the USA, and other countries have very different levels of legislation to manage the privacy of data.

The next issue, which no one ever wants to address or acknowledge, if what exactly happens if the systems go down, you have absolutely no way of resolving the problem, and lastly, my absolute favourite, is what exactly happens if your provider goes bankrupt or is sold?? Non of which are within your purvue.

SO, to summarize, your business processses are at risk, your confidential data is at risk your technical publications are at risk, your R & D is at risk, your client’s confidential information is at risk, your financial information is at risk………

Are we paying attention yet???

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