This seems to be a recurring theme. It is rude, frustrating and incredibly arrogant.
Once again, I tried to reach a friend by telephone. He recently joined a growing internet company. When I got nowhere with his mobile, it has been acting up a lot lately, I rang up his wife who suggested that I text him, and ensured me the number is still good. He has been having a lot of problems with the phone for a while. No, she did not have a new office number for him.
Not being overly patient, and preferring to actually speak with people, I figured, why not just call him directly at his new job. Logical thought. …!!??? Apparently NOT.
After spending 10 minutes ‘googling’ his new employer in Montreal, and finding no phone number whatsoever, I found one in Toronto and reached a chirpy, up-talking receptionist who proudly announced that no one in the company has a phone or phone number, and that one is required to either contact people on their personal mobile phones, and NO, they do not give the numbers out, or but everyone can be reached by email. Well that is all well and good, but I have no idea how you are supposed to acquire this information other than calling. I inquired as to his email, and was pleasantly given the information.
My question, is how is one to do business with a company with no phone number, and mysterious email addresses?? According to their website, one sends a request which is handled by a call center in INDIA, and with any luck someone will actually get back to you. Maybe not.
Certainly not the way I wish to do business. Being terribly old fashioned, and actually WANTING to speak to people, this is not for moi.
Having said that, OUR Company has NO website, absolutely NO Digital presence, and ours is a clear message. Due to the nature of our business, which is HIGH END IT Consulting and Search, we do NOT welcome unsolicited resumes. We work exclusively on a word of mouth basis, and are not interested in being inundated with useless resumes. Somehow some seem to get through, but they are not welcome.
As we are ALL industry practitioners with extensive experience, usually someone can find us within 2 phone calls. OUR clients are provided with numerous phone numbers as well as email, and are actually welcomed to call us after hours, at THEIR convenience.
I am mystified at how a relatively new company selling products can hide behind a website and call center in India, making it virtually impossible to identify or contact a human being. So if you are having problems, it goes to say that you will be totally ignored. Call India and hope that the recipient of the call actually understands what you have said and takes an action. If you have been paying your bills online as well, good luck.
Interestingly, I have several clients seeking service providers of this nature. They recognize the changing business landscape, and understand that by having an on-line presence, one has a global reach to sell their products. However, the other side of this equation, is that in a number of cases, these are individuals who are older, well established businesses, who actually expect the service provider to come and see them to discuss their needs. They will NOT do business with a company which does not understand this business model.
It is fine to try and be the ‘cool’ kid on the block, and reach out to millennials, however, there are an enormous number of successful business owners in their 50’s and 60’s who wish to be treated with respect, and be able to interact with actual humans, so these ‘funky, cool’ companies will NOT see their business, and it is HUGE.
These are the same baby boomers who are currently inheriting TRILLIONS of dollars from their families, and in many cases, looking to upgrade their homes and businesses.
If one is purchasing a generic item on line, and one can seek the same article from numerous suppliers, and price shopping is fine, but entering into a long term service oriented business agreement where it is virtually impossible to either identify or reach a real person is short sighted, and frighteningly arrogant.
They are mission out on BILLIONS. SO NOT COOL after all.