There is an escalating breakdown in civility and the treatment of others with dignity.
Everyone is in such a hurry to show the world just how UNIMPORTANT they are, no, NOT a typo, extraordinarily bad manners really show the extraordinarily bad manners exhibited by certain people.
In meetings and speaking with a myriad of people from all walks of life, certain disturbing trends in bad behaviour increasingly come to the forefront of conversation.
One actually wonders if there are any corporations monitoring the day to day behaviour of their employees? I am not speaking of call centers where all calls are recorded, but of daily interactions. Methinks not.
From shops with surly cashiers not only refusing to speak to clients in their own language, but actually INSULTING them to their face, assuming (perfect usage of the word!!) they do not understand, to restaurant employees being so discourteous as to actually laugh in the face of their customers, also, assuming they do not understand….in this case, a Chinese restaurant, with the waiters speaking Cantonese, and forgetting the white Gweilo female customer just spoke to them in Cantonese, or the fact that the other white female is the one who invited a group into the same restaurant ……remember ?? she is the one who will decide the tip!!
The bad behaviour in this restaurant towards white clients has escalated to a point where the waiters often laugh at the clients in their face, and laugh at them using chopsticks.
Have they forgotten these white clients tip double what Chinese clients do??? To be insulted???!!!!!
Have they forgotten just how quickly word gets around these days?? In the blink of an eye in the digital world, everything can change.
Representing companies today in any type of marketing role has become an invitation to be insulted.
Ring up certain individuals today, complete with proper introduction, and be screamed at, and have them hang up on you.
Or, after a polite call, complete with referral, have the individual …get this….aspiring to an open VP position within his company, call back, speak for a couple of minutes, give the name and phone number of his secretary to set up a meeting.
Call the secretary, book the meeting, send a follow up note to the aspiring VP and an Invitation to the meeting as requested.
Turn up for the meeting, after spending 2 hours in traffic crossing the entire city, wait over 40 minutes, only to have an arrogant secretary come down to say that the aspiring VP never heard of the individual, never spoke to them, and is a VERY BUSY IMPORTANT MAN!!
But wait a minute!! He GAVE THE NAME AND PHONE NUMBER OF HIS SECRETARY TO SET UP THE MEETING!!!
Call back to set up a new meeting, no apology from anyone, be told by the arrogant secretary that the aspiring VP has no recollection, and mention AGAIN that he was the one who provided her contact information.
As per the request of the secretary, send off digital proof of the phone calls, emails and invitation only to receive a rude email that the aspiring VP is not looking for any new suppliers. SO why book the meeting in the first place???
SO, he made someone lose an entire day in traffic, lost revenue, cost of travel, and instead of being gracious and APOLOGIZING, slams the door in their face. HUH???
I ask you, what does that say??……..in my mind, he is probably dirty, or just so arrogant he does not think anyone will hear about it……guess what??!! …They already have, and once this BLOG goes live, others may wonder…..
Or, help a senior individual who has been unemployed for months, with his terrible resume, only to have him send it all over on his own, and never return the new finished product. Well, the Executive Position for which he was interviewed is now totally beyond his reach, as his dishonesty ensured that we will not represent him. To answer your question, the position pays more than he has ever earned. He will NEVER know who the client is, and he is STILL unemployed….ah….shucks!!!
Or, another cutie, a certain individual sent their CV for a position in Sherbrooke, but lives in Montreal.
They were invited to come for an interview for a certain position.
Drove to Sherbrooke, 2 hours, lost a day’s work, were interviewed for a totally different position, shown the door with NO thank you for coming to see us, NOTHING.
Then the poor interviewee gets to drive back to Montreal in heavy traffic, another 2 hours lost, gas and car expenses.
No follow up on behalf of the rude company. Please someone, explain to me what that was all about?? Even if you did not like the person, can you not at least say THANK YOU for coming and losing your day???
Is this the new normal??
What happened to honesty, decency and civility??…what happened to treating people the way YOU wish to be treated……..
What happened to all this so called AUTHENTICITY??
Speaking to someone managing a retail store and hearing the horrors of what occurs in the dressing rooms is enough to make you lose your lunch.
What I find so extraordinary, is that ALL these offenders are simply EMPLOYEES, and can be fired at the pleasure of their employer. They are so arrogant, so contemptuous, so inconsiderate, one questions where this comes from.
It is time that corporations pay more attention to the behaviour WITHIN their walls, instead of blaming the changing business landscape. Bank cashiers, store cashiers, wait staff in restaurants, receptionists in Companies, lower level managers, all seem to think they are somehow allowed to behave in a rude, insulting fashion.
They all seem to forget that they do NOT OWN the companies.
The little fellow in the T shirt and sneakers may be a billionaire.
The Blond woman in jeans could be a company President.
Appearances today are EXTREMELY deceptive.
Been to Sears lately?? No need to wonder why they are going out of business. RUDE. RUDE. RUDE.
In Palm Beach Florida, on more than one occasion, someone has received absolutely awful treatment by someone in a shop or restaurant, and has turned around and purchased the business simply to have the pleasure of FIRING the people who were rude.
Today appearances ARE deceptive. My clients certainly are a great example of that.
The young man with a man bun, unshaven, in sneakers and jeans has a Master’s Degree, owns his own airplane, and is earning in excess of $300 US per year.
Totally shy, very sweet, and unassuming.
More than ever, the louder, flashier, and more outspoken the individual, the more likely they are broke.
Can you really afford to allow your staff to treat your suppliers and clients like trash?? In an increasingly competitive world where information travels in nanoseconds??
Open your eyes folks!!!