Poor fragile snowflakes endlessly complaining that they are being harshly targeted and derided, their fragile egos suffering, unfortunately much of the criticism is absolutely real.
We recently contracted the services of a company, and were told, in no uncertain terms, that we not only had to leave a substantial deposit but that we had to pay IN FULL at least one week prior to someone coming to do the work. WHAT??!!??
After demanding a proper explanation, as we had never experienced this before, the Manager was brought into the office to explain the reasoning behind this. We have both owned homes for a very long time, in my case, I totally restored, not renovated, every inch of a 100 year old house in Westmount. Never, had I been told to pay first.
The Manager was extremely polite and explained the progression of their business practices, and how the business world has changed, just within his short career, and he is, admittedly, a millennial himself.
No longer the ability to do business with a handshake,
No longer having clients respect the contracts they sign.
It is every man for himself.
He explained that most of his friends live lives that grotesquely exceed their incomes. Big fancy homes, pools, fancy cars, posh vacations, ALL on credit. Many have 5-6 credit cards, ALL maxed out, yet they continue to live well above their means, and zero cash in their pockets, no consideration whatsoever what will happen if their lose their jobs, or how they will ever repay their escalating debts. As many have not lived through a recession, they live like it can’t ever happen to them.
When he first started working in this company, he found himself doing phone collections as he is even tempered, and bilingual. He was utterly shocked at the names and addresses of those he had to chase. Over the next couple of years, the volume multiplied exponentially, prompting him to seriously review his own behaviour towards credit, as well as participating in creating new policies and procedures for his employer. He discovered that their cost of collections was rapidly exceeding the profit margins on some of their contracts. Obviously, like everything else, there are some millennials who are hardworking and fiscally responsible, and I certainly know many of them. They are living well within their means, not eating in posh restaurants, wearing flashy designer clothes, instead they are concentrating on their careers and their futures over the immediate 10 second gratification of a selfie!! Their view is long term, with certain goals to be met along the way.
However, walk down any main street, look into fancy restaurants, high end designer shops, art galleries, and see people more focused on the phones in their hands than their surroundings. Image, for them, is everything, and it is managed practically down to the nanosecond. As discussed in previous blogs, one has to wonder as to how long term friendships can possibly be made, as everything is superficial and only about the instant image. How many ‘friendships’ will endure the endless hardships and mishaps that come with life?? From job loss, health issues, family problems…….financial problems…….who will remain??
What started as a polite explanation of their business practices evolved into a 40 minute discussion of millennials and their extraordinary sense of entitlement. Feeling that it is acceptable not paying others for their time and services, at the same time as over valuing their own contributions.
In our business, we unfortunately encounter this arrogance on a daily basis, the extraordinary lack of courtesy and respect. Like every industry, there are individuals and companies who have made it difficult through their bad behaviour, however, new trends like ghosting employers, brings bad behaviour to a new level, never before seen. Not responding to phone calls or emails, they have not yet learned that people running business actually do speak to one another, and names of offenders are shared, sometimes even between competitors.
Call someone with over 20 years of experience, you usually get a call back within a short period of time, if some time elapses, one usually receives an apology for the delay. Call the President of a Fortune 500 company, they usually call back within an hour. Call someone with under 10 years of experience, expect utter silence, or total condescension and incredible arrogance… I frankly have a hard time with some of the things I have heard over the phone…….from strangers, who have no clue who they are speaking to, but feel that they are superior,and untouchable. My contact lists are exploding with notes against people’s names describing their rudeness, and whatever the industry, the behaviour is a constant. Having friends and acquaintances in every possible industry imaginable, it is a common theme.
SO, return calls, return emails, be gracious, you never know who is watching, or more importantly, what you could be missing. Some of the people I have called have missed out on opportunities where they could DOUBLE their salaries and work for extraordinary companies. They will never know. I will NEVER contact them again, EVER. From shops to galleries, restaurants, their names are increasingly on lists, and increasingly, they are being shared. There is never an excuse for seriously bad behaviour.
