{"id":353,"date":"2017-04-10T15:53:04","date_gmt":"2017-04-10T19:53:04","guid":{"rendered":"http:\/\/www.roslynsrants.com\/?p=353"},"modified":"2017-04-10T15:54:24","modified_gmt":"2017-04-10T19:54:24","slug":"more-telephone-madness","status":"publish","type":"post","link":"https:\/\/www.roslynsrants.com\/?p=353","title":{"rendered":"More telephone madness….."},"content":{"rendered":"

It never abates, just gets worse. \u00a0Clearly our company falls into this category, but it is intentional. After having a published phone number and address for ever, and having to tolerate incredibly rude people actually turning up at the door, and in some cases being threatening, others trying to sell a myriad of unwanted products, and far too many looking for jobs, and having been told by \u2018Outplacement Firms\u2019 that turning up at someone\u2019s door unannounced is wise, it has been a choice, and in our case, as our Company has operated \u2018Word of Mouth\u2019 from the outset, yes, we are difficult to find.<\/p>\n

I have been screamed at by SO many rude sales people calling and insisting on speaking with the President, and calling me every possible name imaginable, when I have politely inquired ,<\/div>\n
\u2018how may I help you\u2019 ??<\/div>\n
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What they ALL missed, was that they WERE speaking with the President, and were RUDE, RUDE, RUDE.<\/div>\n
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This is not the case of the corporations where I tried to reach people over the last few weeks. They were ALL FORTUNE 500 companies, listed on the stock exchange, and with thousands of employees.<\/div>\n
The latest in the list of corporate insanity, is saving money by eliminating a central phone number and receptionist.<\/div>\n
<\/div>\n
<\/div>\n
Google their head office phone number, and find a 1-800 \u00a0customer service number, and a customer service email address, along with a diatribe about their \u2018preference\u2019 for email.<\/div>\n
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Are they for real?!!<\/div>\n
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<\/div>\n
When I advised a Vice President of one of these companies about it, he emailed me back and announced that he was also unable to find one and would look into it.<\/div>\n
Several weeks later, still no published phone number, in 2 cities.<\/div>\n
<\/div>\n
<\/div>\n
These companies are ostensibly running businesses for profit,<\/div>\n
They have shareholders.<\/div>\n
They have customers.<\/div>\n
They have employees.<\/div>\n
They require NEW customers.<\/div>\n
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<\/div>\n
Unless I am seriously missing something, if you can\u2019t EVER reach a human being, why on earth would you ever want to do business with them? \u00a0And the bigger question , which is actually the point of this BLOG, is just exactly WHAT HAPPENS IN CASE OF EMERGENCY?<\/div>\n
Are you supposed to email an anonymous address may only be read by or answered by someone thousands of miles away in an offshore call center?? \u00a0It could take days or weeks before someone actually responds, and they are clearly not in any position to do anything.<\/div>\n
<\/div>\n
<\/div>\n
SO, if someone is walking on the street and sees something happening, there is absolutely NO WAY to contact the company about it, other than to run into the lobby and grab a security guard who probably couldn\u2019t care less.<\/div>\n
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If there is a crisis at someone\u2019s home, and a neighbour tries to call someone at work to notify them, it is impossible.<\/div>\n
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Clearly in the rush to automate and save money, the concept that humans actually make up a company has been missed.<\/div>\n
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<\/div>\n
My favourites include companies with a central phone number with an automated voice telling you to leave your message in general delivery. Attempts to reach an operator result in the call being<\/div>\n
terminated.<\/div>\n
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<\/div>\n
The other stroke of genius is when one calls a company only to be rudely interrogated by some snippy receptionist who insists on knowing the reason for your call, and why you do not have the person\u2019s personal mobile number. If she is unsatisfied with your response, she will hang up on you.<\/div>\n
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I asked one incredibly rude woman if she was actually paid to insult people before hanging up on her. She was seriously incredulous she was so rude.<\/div>\n
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This is a common complaint from people I know in numerous industries.<\/div>\n
Is anyone listening??<\/div>\n
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<\/div>\n
Does anyone care??<\/div>\n","protected":false},"excerpt":{"rendered":"

It never abates, just gets worse. \u00a0Clearly our company falls into this category, but it is intentional. After having a published phone number and address for ever, and having to tolerate incredibly rude people actually turning up at the door, and in some cases being threatening, others trying to sell a myriad of unwanted products, … Continue reading More telephone madness…..<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[2,3,5,9],"tags":[76],"class_list":["post-353","post","type-post","status-publish","format-standard","hentry","category-business","category-consideration","category-impressions","category-quality","tag-hello-hello"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p61fNh-5H","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.roslynsrants.com\/index.php?rest_route=\/wp\/v2\/posts\/353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.roslynsrants.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.roslynsrants.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.roslynsrants.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.roslynsrants.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=353"}],"version-history":[{"count":3,"href":"https:\/\/www.roslynsrants.com\/index.php?rest_route=\/wp\/v2\/posts\/353\/revisions"}],"predecessor-version":[{"id":356,"href":"https:\/\/www.roslynsrants.com\/index.php?rest_route=\/wp\/v2\/posts\/353\/revisions\/356"}],"wp:attachment":[{"href":"https:\/\/www.roslynsrants.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=353"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.roslynsrants.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=353"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.roslynsrants.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}